Why am I getting an authentication error when trying to log in?

• Be sure that you have not selected an authentication protocol in your dialer software. Examples are PAP and CHAP. zNET does not use authentication.
• Check that your username and password are entered correctly. Our servers are case sensitive. Usernames and passwords must match, letter for letter, case for case. One common error is typing the username in caps, when it may, in fact, be all lower case.

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