zNET Technical Support Pages

Check to make sure that the URL is correct. You could have a typo.
Check your DNS settings in your Network/Dialer software (Trumpet Winsock, Netscape Personal Edition, MacTCP, Chameleon, etc.) for the correct settings. See What DNS entries should I be using? for more information.
It is possible that you have specified a gateway address that belongs to a different subnet than the one you are connected to. In most cases you should have no gateway specified. See What should I use for Gateway address? for more information.
Your modem may have dropped carrier. Virtually no Internet PPP dialup software is designed to detect that. It only knows when a modem has dropped carrier when it has detected the hang up command. Those using internal modems will not have any visual clue that the modem is no longer connected to zNET.
If you connect to zNET by clicking on the icon for an application, such as your email package or browser, rather than through the dialer, it is possible that the application has gotten ahead of the dialer and tried to connect to a remote site before your Internet connection to zNET has become fully established. Try connecting through your dialer first then open the application once your Internet connection has been established.