Why am I getting a connection slower than the capability of my modem?

zNET has fiber optic cable coming to our facilities directly from PacBell. In all likelihood, your neighborhood still has copper wiring, which runs to PacBell.

V.34 modems connect at the best speed they can obtain under present line conditions. Telephone companies do not guarantee that high speed modems will connect at the maximum rate. In fact, it has been said that only 30% of the country's households have access to phone lines capable of carrying 28.8 traffic -- 5% at 33.6.

It is also possible that your modem is not configured properly. Check your modem manual for the correct initialization string and port speed. See our modem page for additional information.

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