recently upgraded the mail system for better
performance, reliability, and improved features.
This upgrade resulted in numerous positive
benefits to our customers. We thank you for
your patience while we deployed and tested
the new mail system. The major benefits of
the mail upgrade are greater mail system
stability and security, a user accessible Control Panel,
increased mailbox size with superior quota management, and increased
anti-spam protection with user controlled features.
The changes are listed below:
Email quota and webspace quota are no longer shared.
For many years the 10mb quota for email and webspace
were shared. Now quotas for email and webspace
are separate and receiving large emails will
not reduce the amount of webspace available to
you and vice versa. Additionally the email quotas
will be "soft" quotas
which means that you will be able to delete messages
when your mailbox is full. In the past if your
mailbox was full you wouldn't be able to delete
messages, this has now been fixed. We have also
doubled the mailbox quota to 20mb so you will
have more space available for mail. Your old
personal webspace will still retain the same address server la.znet.com/~username or uf.znet.com/~username.
For some time zNET has been running two different Webmail interfaces
for our customers: Squirrelmail (znet.com/webmail)
and IMP (webmail.znet.net).
Squirrelmail has been phased out in favor of the
newer IMP webmail because of feature, compatibility,
and performance factors.
Here are the details that are important for the webmail transition:
- All mail visible in Squirrelmail before the upgrade will be visible
in IMP afterwards. You will not loose any mail
as a result of the upgrade.
- We understand that your webmail addressbook is an important
part of using the webmail system and as a result
your Squirrelmail addressbook will be imported
to IMP on the date of the mail transition. This
means IMP will have the same address book information that Squirrelmail
- Similarly, your existing folder structure and messages in eachfolder
will be unaffected and will transition to IMP.
- In addition, the transition will provide users a greater amount
of control over the anti-spam settings for their e-mail account.
Upon the completion of the upgrade your account's
anti-spam settings will be handled via the Control
Panel, see the "Protection Settings" section below for
a review of the increased feature set that will
be available. A consequence of this move to a master
control panel is that any old blacklist/whitelist
information contained in Squirrelmail will no longer
be effective. The impact of this change will be
minimal since the new anti-spam filtering system
uses a more advanced and dynamic anti-spam control paradigm. Again
the benefits of this new system are outlined in detail in the "Protection
A major benefit of this upgrade for our users is
the introduction of a master control panel to control
numerous configuration options for their individual
mail account. These configuration options include
anti-spam settings, autoresponders, forwards, aliases
(for webhosting accounts only), and addition or
deletion of email accounts. Any customer with an
email account can use the control panel. The control
panel will not be available until after the Mail
Upgrade is completed on March 22, 2005. After the Mail Upgrade
is complete on March 22, 2005 the Control Panel will be active and available
to all customers who have an email account with us.
You can log on to the control panel by going to the website: http://cp.znet.com
You can login to the control panel with the user/pass for the particular
email account you want to manage. Logging in with
user/pass for a email account will allow you to
manage only that particular email accounts settings,
not all of the emails associated with the entire
account. You can setup autoresponders, forwards,
aliases (for webhosting accounts only), and modify
spam settings with the control panel.
The new Email Protection Settings help to protect
your email account from viruses, spam and other
unwanted email. By adjusting these settings, you
can fine-tune how the system handles email for
yourindividual email account. There are 3 main
stages in our new spam filtration system:
- Stage 1: RBLs
- Stage 2: Virus Scanning
- Stage 3: Spam Scanning
Stage 1: Realtime Blacklists (RBLs)
A Realtime Blacklist
is a list of mail servers that are known to send
spam or other malicious messages. If this setting
is enabled, any message, regardless of the sender,
that originates from one
of these mail servers will be blocked and will not
reach the mail account. The Whitelists and Blacklists under Spam Scanning
DO NOT apply to RBLS only to the 3rd stage Spam Scanning.
User's can choose whether to enable RBLs or disable
RBLs via the control panel. In the past users had
to be on separate servers depending on whether
they wanted RBLs or not; users that did not want
RBLs in the past were placed on uf.znet.com and
everyone else that did want filtering were placed
on la.znet.com, sj.znet.com, etc. The consolidation
of these options into a user controlled environment represents a great
improvement for the end-user.
Stage 2: Virus Scanning
Messages containing viruses do not get delivered,
and are automatically deleted from your email account.
We do not notify you or the sender when a viral
message is deleted. This setting cannot be edited.
Stage 3: Spam Scanning
After messages pass stage 1 and 2 your Spam
Scanning settings determine whether messages coming
to your email account are scanned by our anti-spam
filter. You may choose to disable all Spam scanning,
but we do not recommend this. If Spam scanning
is enabled you can customize this filter using
the Spam Sensitivity, Spam Action settings, and
Increasing the sensitivity should result in less spam delivered to
your mailbox. Users should be aware that increasing
this setting could result in an increase in "False-Positives" or
legitimate mail being considered spam. Conversely,
lowering the sensitivity will decrease the chance
of false positives, but may allow more spam to
get through. This option is user controlled so
you can experiment with the best sensitivity setting.
This determines what happens to messages identified as
spam by our spam filter. There are two options: "Tag and Deliver" or "Delete".
Recommended setting. This marks the message with the phrase [SPAM]
in the subject line and delivers the message to your email
account. You can setup rules in your mail client
or webmail to sort all [SPAM] labeled messages to a SPAM folder
or the Trash folder.
This deletes the identified spam message. You will not be notified
of the deletion, and the message cannot be recovered
Sender Lists enable you to make specific rules to allow or disallow
delivery of email from certain email addresses
or domains. Two types of sender lists can be configured:
a Whitelist and a Blacklist. Awhitelist allows messages from the
listed senders regardless if they are spam, while
a blacklist blocks messages from the listed senders regardless
if it is spam. Sender lists will not override ealtimeBlacklists
or Virus Scanning. A message will still be blocked
if it is from a blacklisted server and Realtime
Blacklists are enabled or if it contains a virus.
You may designate a domain as being blacklisted
and then designate an email from that domain as
being on your whitelist. Any email specifically
from the whitelisted address will be allowed through
even though the originating domain may be blacklisted.
For example, if you designate aol.com as being blacklisted but you
set email@example.com on your white list, the only
email from the aol.com domain that will be allowed
through will be firstname.lastname@example.org.
In order to manage multiple email accounts, add,
or delete email accounts you will need Customer Care
to set one email account as the "Admin" account. Email
accounts that are set to "Admin" status
have access to ALL emails that are associated under
the entire account. In order to set a particular
email account to "Admin" status
you will need to contact our Customer Care Center